1. Who we are
Beautyhip (agency), 165 Queen Street, Auckland CBD, Auckland 1010, New Zealand. Email: connect@beautyhip.world. Phone: +64 9 373 5588. We are responsible for personal information we collect under the Privacy Act 2020.
2. Information we collect
We may collect: name, email, phone (if provided), message content, programme preferences, billing details for paid services, and technical data (IP address, browser type, cookies where consented).
3. How we use information
To respond to enquiries, deliver programmes, manage bookings, send service communications, improve our website, comply with law, and—with consent—for marketing under the Unsolicited Electronic Messages Act 2007.
4. Legal bases (international visitors)
Where GDPR applies, we rely on contract, legitimate interests, and consent as appropriate. New Zealand visitors are primarily protected by the Privacy Act 2020.
5. Storage and retention
Enquiry records: up to 24 months. Programme records: up to 6 years after your last session for legal and administrative purposes. Cookie preferences: stored in your browser until cleared.
6. Security
We use HTTPS, access controls, and staff training. No online transmission is completely secure; we review practices regularly.
7. Disclosure
We do not sell personal information. Trusted processors (hosting, email) may access data under contract only. We may disclose where required by New Zealand law.
8. Overseas disclosure
If data is stored or processed outside New Zealand, we ensure comparable safeguards or inform you where required by the Privacy Act 2020.
9. Your rights
You may request access to and correction of your personal information. Contact us using the details above. If unresolved, you may complain to the Office of the Privacy Commissioner (privacy.org.nz). EU/EEA residents may also contact their local supervisory authority.
10. Children
Our services are intended for adults. We do not knowingly collect information from persons under 16 without parental consent.
11. Changes
We may update this policy. The latest version is always on this page with the date above.